Refund & Return Policy

Last updated: 2026-09-03

We want you to be happy with your order from DNALAX. If something isn't right, this policy explains how returns and refunds work.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or different from what you ordered, email support@dnalax.com within 7 days of delivery with your order number and a clear photo of the problem. We will replace the item or refund you in full — including shipping — at no cost to you. In most cases you will not need to ship anything back: the photo is enough.

Changed your mind

Because our products are made to order and shipped directly from our fulfilment partners, we are unable to accept change-of-mind returns. If anything is wrong with what you received, the section above has you covered — email us and we will make it right.

Cancellations

• You can cancel an order for a full refund any time before it ships.
• If we cannot ship within the promised window, we will notify you and you can cancel for a full refund.

How refunds are paid

Refunds go back to the original payment method through Stripe. Once issued, they typically appear within 5–10 business days depending on your bank.

Contact

ERDSYSTEMS LLC (doing business as DNALAX) — support@dnalax.com